AIH Membership and Certification Database Manager

Membership Services

  • Customer service support and help to AIH members and key stakeholders by answering phones, emails and managing all AIH inquiries.
  • In collaboration with the Executive Director, develop and execute an overall marketing plan for membership recruitment and retention; evaluate for effectiveness.
  • Manage and execute monthly webinars (Zoom), including PowerPoint slides and post-webinar communications.
  • Coordinate AIH Board member attendance at occasional partner conferences
  • In collaboration with the Executive Director, support AIH training and non-conference meetings such as pre-meeting logistics, annual awards preparation, booth materials coordination, and other duties as assigned.
  • Provide governance support for the Board of Directors and Committee meetings, including assembling the final agenda, Zoom support, meeting minutes, calendar and Doodle scheduling, board roster, and annual calendar.
  • Staff liaison to the Diversity, Equity, and Inclusion Committee, Webinar Committee, Communications Committee, and Board of Registration.
  • Assist AIH Technical Committees with meeting logistics (Zoom) and SharePoint folders
  • Manage the member life cycle of AIH Certification, Recertification, and recruitment toward certification.
  • Administer multiple choice online exams several times a year for certification, using questions prepared by the Board of Registration.
  • Email membership renewal notices and mail notices annually.
  • Coordinate with Website and Marketing Consultant to publish announcements for awards, calls for nominations, social media, and various AIH announcements.

Certification Database Management

  • Manage all aspects of the Association Management Software, including Certemy and AIH website.
  • Update records and maintain data quality; maintain membership reports (IQAs) and statistics for reporting.
  • Process all payments, including membership renewals, membership recertifications, and Board member expenses.
  • Prepare monthly and quarterly reports for the Board of Directors, CEO, Marketing Consultant, and CFO Services/auditors.

Requirements – The first three points are required

  • Bachelor’s degree – Required
  • Membership Management and Certification Experience – Required
  • Association Management Software Experience – Preferred
  • Certemy Database Preferred
  • Team player


  • Virtual position
  • 100% employer-paid health insurance upon start
  • 401K match after two year of service
  • 10 vacation days, accrual of sick days, 11 paid holidays, and paid time off between Christmas and New Years Eve
  • 2 paid time off days for volunteer work of your choice
  • Flexible holiday exchange program

Please send a short cover letter and resume to with the subject line: AIH Membership and Website Manager/Director